Some of the benefits for supplier:
· Provides senior management with an efficient management process
· Sets out areas of responsibility across the organization
· Mandatory if you want to tender for some public sector work
· Communicates a positive message to staff and customers
· Identifies and encourages more efficient and time saving processes
· Highlights deficiencies
· Reduces your costs
· Provides continuous assessment and improvement
· Marketing opportunities
Some of the benefits customers:
· Improved quality and service
· Delivery on time
· Right first time attitude
· Fewer returned products and complaints
· Independent audit demonstrates commitment to quality